Frequently Asked Questions
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and a link to track your parcel. You can also track your order at any time using the Australia Post tracking page.
What is your return and exchange policy?
We offer a 30-day return policy on all unused items in their original packaging. If you're not satisfied with your purchase, contact us and we'll arrange a return or exchange. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How long does shipping take?
Standard shipping within Australia typically takes 3-7 business days. Express shipping options are available at checkout for faster delivery. Orders are processed within 1-2 business days.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make changes. If your order hasn't shipped yet, we'll do our best to accommodate your request. Once an order has been dispatched, it cannot be modified.
How do I contact support?
You can reach us using the contact form above, or email us directly at the address listed on this page. We aim to respond to all enquiries within 24 hours during business days.